FAQ-Spa Etiquette
PScheduling your appointments at Dawson Manor Spa is easy and stress free. Simply call us at 905-967-0348 and speak with a Spa Coordinator or email us at to arrange your appointments. You will be asked to provide a credit card or Dawson Manor Spa gift card number when you make your appointment. Please do not email credit card numbers. Please arrive 15 minutes prior to your scheduled appointment to give you time to prepare for your treatment. Please advise us upon booking of any medications, prescriptions, allergies, ailments, high blood pressure or pregnancy. If we happen to be booked at your preferred time, ask about our 'cancellation list' as our appointment book is quite fluid and can change on a daily basis. We'll call you back if a space opens up! As we are a by appointment only spa, we are unable to accommodate walk-in appointments but, due to our fluid booking schedule, we can sometimes accommodate same-day bookings. Bookings made less thank 48 hours before appointment time will be considered confirmed and are subject to our cancellation policy. Please call or email in advance to see if we have a time that is available.
Scheduling your appointments at Dawson Manor Spa is easy and stress free. Simply call us at 905-967-0348 and speak with a Spa Coordinator or email us at to arrange your appointments. You will be asked to provide a credit card or Dawson Manor Spa gift card number when you make your appointment. Please do not email credit card numbers. Please arrive 15 minutes prior to your scheduled appointment to give you time to prepare for your treatment. Please advise us upon booking of any medications, prescriptions, allergies, ailments, high blood pressure or pregnancy. If we happen to be booked at your preferred time, ask about our 'cancellation list' as our appointment book is quite fluid and can change on a daily basis. We'll call you back if a space opens up! As we are a by appointment only spa, we are unable to accommodate walk-in appointments but, due to our fluid booking schedule, we can sometimes accommodate same-day bookings. Bookings made less thank 48 hours before appointment time will be considered confirmed and are subject to our cancellation policy. Please call or email in advance to see if we have a time that is available.
We kindly ask for a minimum of 48 hours notice for any cancellation or change in services. We will contact you 3 days prior to your appointment to confirm your services and times. Please confirm or make adjustments to your appointments at this time. Because we block out time for a room and a service provider from our schedule for your appointment, 50% to a possible full payment will be deducted from gift cards or credit card on file if we are not given the required notice. We reserve the right to apply a full service fee for no-shows. Multiple services or bookings for groups of 2 or more may require 72 hours notice for cancellation and a deposit. Due to the demand for appointment times and our 48 hour cancellation policy we are not able to hold emailed booking requests for any length of time without confirmation. In order to guarantee appointments and to avoid disappointment please reply with confirmation as soon as possible that includes a phone number you can be reached at. Online bookings will not be held without confirmation by email or phone. Late arrivals may require us to shorten the service time if possible, will full service charge. If you arrive too late to begin and complete any of the service(s) in the time that was booked we will charge you for the full appointment. Thank you for understanding and your cooperation.
Dawson Manor Spa Gift Cards, Cash, Debit, Visa and Mastercard.
Dawson Manor Spa is available for your private party, bridal party, corporate event and office retreat. Larger parties require a deposit and a greater amount of time for cancellations. Please call for details. All group bookings must be done over email. We have found that email is the most reliable way for everyone to get the information they need to plan an amazing day at our spa! Please call the spa with any questions, but we will need an email address to give you availability and booking times. 1 email address per group booking please.
Please advise us upon booking of any medications, prescriptions, allergies, ailments, high blood pressure or pregnancy.
Gift Cards can be applied towards any of our services and can be purchased online, at our Spa or over the phone. Please mention your gift card when booking and bring it with you the day of your service. Certain gift cards may only be used towards specific services and offers as was set out at the time of purchase. Please call for more details.
We are pleased to provide you with an additional receipt for your RMT massage appointment. Please note that RMT massage appointments paid for with a gift card must clearly state on the receipt that you have paid with a gift card and not include a dollar amount. Only RMT's can issue receipts for insurance/benefits. For further information please ask your Therapist or a Spa Coordinator.
Arriving 15 minutes prior to your first scheduled appointment will allow you to change and relax before your treatment. We respect your time and the time of our other guests. Late arrival will result in a loss of precious minutes, reducing your overall spa treatment time. Partial services received due to late arrival are still subject to the full service fee.
You will want to remove all jewellery or personal items for all treatment. Secure lockers are available.
Dress casually. We provide you with a robe and slippers to wear during your visit. During your treatments you will be professionally draped at all times. If you would feel more comfortable in a bathing suit please bring one. If you are visiting us for a foot treatment consider bringing a pair of sandals to help us reduce our footprint.
If you have any questions, concerns regarding your service or specific treatment goals you would like to achieve, please speak with your service provider right away to ensure your experience is extraordinary.
The Spa Therapists at Dawson Manor Spa welcome your gratuities as a reflection of the quality of their level of service provided. Your Spa Therapists receive 100% of the gratuity you leave and greatly appreciate tips left in cash. Tip envelopes are available at front desk.
An essential part of your spa experience and a way to maintain results. Our therapists and spa coordinators are highly trained in the home care products associated with your services and will make recommendations so you may continue the enjoyment and skin care benefits of your spa visit at home.
To ensure a preferred time to suit your schedule we recommend setting your next appointment prior to leaving the spa.
Our Spa is a place of relaxation, peace and serenity where each guests’ experience must be considered. As such we ask that you please silence any electronic devices, refrain from conversations and out of respect for other guests do not take any pictures without permission. We do not offer Wi-Fi to guests. Please refrain from bringing children into the spa during your services so that you, along with our other guests, may fully enjoy your treatments and spa experience. Please note that children under the age of 13 are not permitted in treatment rooms. Children age 13-16 are welcome for services provided they are accompanied by a guardian/adult.
